DVX 2-YEAR WARRANTY:All DVX Eyewear is warranted to the original purchaser for 2 years against manufacturing defect in materials and workmanship. If a defect is observed, a claim should be made immediately. This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and other issues determined by DVX Eyewear not to be a manufacturer’s defect. Original purchaser must include a shipping, handling and processing fee of $7.00 plus applicable sales tax ($27.00 for Canadian residents) to be paid by credit card with any warranty claim.
Upon receiving returned eyewear that DVX Eyewear determines to be defective, eyewear will be repaired or replaced at DVX’s option. Non-warranty repair services are available as it pertains to lenses or frames that are not covered under terms of warranty. DVX will email customers with their options and applicable costs and will make repairs upon acceptance. Items not covered under terms of warranty which are also not repairable, will be returned to the customer or destroyed at customer’s option and the $7.00 ($27.00 for Canadian residents) processing fee will not be charged.
To begin the warranty / repair evaluation process click the link below or call toll free 888-329-3292.
RETURNS SHOULD BE MAILED TO:
DVX Eyewear by Wiley X, Inc. Attn: Returns Department 7800 Patterson Pass Road Livermore, CA 94550
DVX Eyewear WILL NOT Warranty, Return nor Exchange any product purchased through E-Bay or Amazon.com because anyone selling on E-Bay or Amazon.com is not an authorized re-seller of DVX Eyewear. Sold exclusively at Walmart.
PRESCRIPTION FRAME WARRANTY:
DVX Eyewear prescription sunglass warranties must be handled through the local Walmart Vision Center where product was purchased originally. Warranty is for 1 year. Warranty is void if prescription was originally handled by ANY LAB other than a Walmart Vision Center Lab. For a list of Walmart Vision Centers near you, go to: http://www.walmart.com/cservice/ca_storefinder.gsp click on "show more options” and select "vision centers” under Health and Wellness.