Warranty and Contact Information
Also available at Walmart Vision Centers
DVX 1-YEAR WARRANTY:All DVX Eyewear is warranted to the original purchaser for 1 year against manufacturing defect in materials and workmanship. If a defect is observed, a claim should be made immediately. This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and other issues determined by DVX Eyewear not to be a manufacturer's defect. For Canadian residents the original purchaser must include a shipping, handling and processing fee of $27.00USD (sorry, no checks) with any warranty claim. Tax where applicable will also accompany this processing fee.
Upon receiving returned eyewear that DVX Eyewear determines to be defective, eyewear will be repaired or replaced at DVX's option. Non-warranty repair services are available as it pertains to lenses or frames that are not covered under terms of warranty. DVX will email customers with their options and applicable costs and will make repairs upon acceptance. Items not covered under terms of warranty which are also not repairable, will be returned to the customer or destroyed at customer's option. For Canadian residents the $27.00USD (plus applicable taxes) processing fee will not be charged.
To begin the warranty / repair evaluation process or for additional information about the DVX Eyewear 1 year warranty, complete the form below or call toll free # 1-844-223-8363.
RETURN SHIPPING INFORMATION:
Please send all warranty items using a traceable shipping method, as DVX is not responsible for lost or damaged packages. Returns should be mailed to: DVX Eyewear by Wiley X, Inc. Attn: Returns Department 7800 Patterson Pass Road Livermore, CA 94550.
IMPORTANT: DVX Eyewear WILL NOT Warranty, Return nor Exchange any product purchased through a non-authorized reseller of DVX Eyewear.
PRESCRIPTION FRAME WARRANTYPrescription orders processed through DVX Eyewear will have a one (1) year warranty from the date of purchase on frames, lenses and coatings deemed by DVX to have manufacturing defects. Prescriptions filled by non-authorized labs will void all DVX frame and lens warranties. Prescription frame and lens warranties must be handled through the local retailer from which they were originally purchased. Frames including prescription lenses which are sent directly to DVX Eyewear without prior authorization will be returned to sender. For other questions or additional assistance regarding DVX Eyewear prescriptions please call toll free # 1-844-223-8363.
DVX Eyewear7800 Patterson Pass Rd.
Livermore, CA 94550